Refund policy

We're sorry that you are thinking about returning the product(s). We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. As a small store we would like to avoid this as much as possible unless the product is defective, please contact us to work something out.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at miscmono.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and work it out.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
At this time, we don't offer exchanges because each product is made to order. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll work something out for you with our supplier!

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Again, please contact us first regarding your order so we can work something out for you.
If more than 15 business days have passed since we’ve approved your return, please contact us at miscmono.shop@gmail.com.